Being a member of Palantir's Engineering department is an experience unlike any other. Our home is a true startup: the intersection between efficiency and ingenuity where every voice is heard, every idea is considered, and every member makes a tangible impact.
Palantir’s Product Support Engineers are comprehensive product and API experts. We collaborate with our customers, business teams, and development teams, continually building upon and applying our deep technical knowledge and skills across our product suite at every level.
From working with users and developers, both internal and external, we are deeply familiar with how users leverage and build on top of Palantir's products, and use our accumulated experience and expertise to help drive their direction. We anticipate questions, solve problems, and implement solutions to help turn abstract goals into reality.
Support Engineers also spend their time working on projects that affect many parts of the organization, including automating processes, coding custom tools, contributing bug fixes to various products, advocating for features with the product team, and managing instances that are vital to the success of Palantir.
Support Engineers solve important problems and provide tangible solutions in uniquely collaborative and creative ways; we are integral to the success of Palantir.
Become a Palantir Product Expert
Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative solutions for the field
Diagnose and resolve issues encountered in the field
Provide education and guidance on configuring and working with Palantir products to prevent problems before they occur
Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements
Coordinate and manage customer contact for critical product issues
Ensure the success of our product by keeping Palantir running across the globe
B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Physics, or equivalent experience
Awesome problem solving skills and ability to break down complex concepts
Excellent analytical skills and attention to detail
Comfortable working in a fast moving environment with dynamic objectives
Ability to think creatively and define product and customer needs
Ability to work independently and make decisions under minimal supervision
Excellent teamwork and written/verbal communication skills