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Engineer, Developer Support Team

McLean, VA

Developer Support Engineers at Palantir are virtuosos of our API. Through working with internal and external developers to extend our platform, we are deeply familiar with how real people use Palantir, and our developers rely on our accumulated expertise to help steer the development of our public API. We have a unique insight into how Palantir fits into our customers’ visions and the varied, creative ways that they integrate their entire workflow into Palantir. We advise, train, and code with customers, and we’re deeply involved in the creation of new applications and customization of Palantir to fit our customers’ needs. We are integral to the success of Palantir’s deployments.

Responsibilities

  • Become a Palantir Product Expert
  • Visit customer sites to increase the depth of real world product knowledge and use cases
  • Independently spot and resolve software/server issues  
  • Oversee and safeguard the integrity of robust enterprise software deployments
  • Be responsible for the end-to-end quality of the product
  • Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative solutions for the field
  • Coordinate and manage customer contact for critical product issues 
  • Create articles and code samples for Knowledge Base and DevZone
  • Ensure the success of our product by keeping Palantir running across the globe

 

Requirements

  • B.S./M.S. in Computer Science, Engineering, Information Systems, or equivalent
  • Killer problem solving skills, MacGyver-like instincts a plus
  • Excellent analytical skills and attention to detail
  • Comfortable working in a fast moving environment with dynamic objectives
  • Ability to think creatively and define product and customer needs
  • Ability to work independently and make decisions under minimal supervision
  • Excellent teamwork and written/verbal communication skills


:) Apply Now

 
At a glance
McLean
McLean, VA

McLean, VA is home to our second largest office, located just 10 miles from Washington, DC. The office reflects our start-up values and innovative approach to business. We know how to dress for the customer site, but in our own space we're laid back – more likely to be caught in jeans than slacks.
Our office is no SCIF: from the pool table in the reception area to the wraparound windows with a view of the Washington Monument, our workspace is stylish, unique, and relaxed. Whether you're getting a haircut in our miniature barbershop, lounging around with coworkers on the couch, or just blowing off steam with a game of Mario Kart, our McLean office is tailor-made to feel like home.
McLean job listings »

FPO Op Detail 02
Engineering

Being a member of Palantir's Engineering department is an experience unlike any other. Our home is a true startup: the intersection between efficiency and ingenuity where every voice is heard, every idea is considered, and every member makes a tangible impact.
In an industry rife with sideways momentum and common products, we are in the rare position of crafting software that is truly unique, industry-defining and in some wonderful cases even life-saving. The engineers who build it, by necessity, must have passion, drive and enough creativity to shape the future of analysis.
Engineering Team listing »

Palantir is an Equal Employment Opportunity and Affirmative Action Employer. Employment here is based solely upon one's individual merit and qualifications directly related to professional competence. We do not discriminate on the basis of sex, race, color, national origin, ancestry, citizenship, pregnancy status, religion, age, physical or mental disability, medical condition, sexual orientation or veteran, marital status or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.