As part of Palantir's Mission Operations, we leave our egos at the door to provide lightning-fast, organized and effective support where the business needs it most. Our team consists of both technical and non-technical individuals sharing a common commitment to hard work, attention to detail, and impeccable customer service while providing behind-the-scenes execution at the highest level.
Are you a unique combination of highly-focused problem-solver and highly-adaptable service professional? Are you able to follow direction from one side while taking initiative on the other? In any unclear or confusing situations, do you immediately see the path to making it orderly and organized, and perform best when under pressure?
Then we have an exciting opportunity for you. The ideal fit will be a fast-moving individual who helps to build and organize Palantir deployments. They will take responsibility for supporting our newest contracts both operationally and technically, and ensure our standards of execution remain at absolute peak. They will become experts on the Palantir platform, able to provide on-the-ground support for it. They may be focused on one deployment, or working on many, and will constantly communicate with both customers and Palantir team members, as well as travel to customer sites.
Help develop Palantir deployments by anticipating and exceeding requirements
Be a primary liaison for clients, including learning and adhering to customer processes and protocols
Provide first-level support for Palantir software
Manage access, accounts, and assets per deployment
Basic IT troubleshooting for servers and clients
Server room setup and maintenance
Support multiple deployments simultaneously, or single deployments intensively
1+ years in customer-focused IT support, or equivalent experience
Excellent customer service; relationship development skills and instant professionalism
Proven record of accurate and consistent records-keeping
Strong analytical and problem solving skills
Unbending commitment to operational security and ethics
Ability and enthusiasm to travel at least 25% and up to 75% of the time, with potential relocations
Must be willing to be on-call 24/7 to respond to emergencies
Extremely hard worker, ethical, thoughtful, and most importantly, genuine
Ability to adapt and open to change, growth and new ideas
You perform best under pressure
Knowledge of UNIX and Windows administration
Familiarity with shell scripting or web technologies such as PHP or Rails
Basic knowledge of SQL commands and usage
US Government Clearance or the ability to obtain one