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Site Reliability Tech Ops

New York, NY

The Site Reliability Tech Ops (SRT) is the technical backbone of a Palantir deployment, allowing analyst and engineering resources to do what they do best: solve world-changing problems. We cover the technical aspects of site reliability, doing whatever's necessary to ensure things run smoothly and changes are implemented with efficiency and precision. SRTs are the customer's first point of contact for technical questions and concerns; we work hard to provide answers and solutions, and only escalate when absolutely necessary. We're the first-responders when problems arise, and proactively implement solutions to avoid recurrence. We strive for perfection in insulating our deployments against technical pitfalls, and have a boots-on-the-ground, ego-free approach to everything we do.


  • Increase Palantir deployment stability by constantly anticipating and exceeding engineer and client requirements
  • Ensure infrastructure and platform components are deployed and maintained with stability, scalability and security in mind
  • Identify and systematically eliminate common failure modes within applications and related infrastructure
  • Build and support enterprise-worthy operations, monitoring and configuration management tools
  • Monitor the health and uptime of the Palantir stack and its dependencies
  • Be the face of technical operations for a deployment, both internally and for our clients
  • Relentlessly document technical implementation and configuration, and set an example for deployment resources to follow your lead
  • Be the first responder for customer problems, concerns or updates
  • Be independently responsible for a single deployment, but able to share best practices among the greater team
  • Apply Linux admin skills to administer and configure large distributed applications and clusters
  • Participation in 24/7 on-call rotation


  • Expert-level Linux system admin abilities (CentOS or RHEL preferred - and no GUIs!)
  • Experience administering and managing distributed server environments, including hardware troubleshooting
  • Intermediate knowledge of database systems including Oracle, PostgreSQL and NoSQL technologies like Cassandra
  • Familiarity with a wide range of scripting languages such as Bash, Python or PHP
  • Familiarity with Linux system security best practices
  • Demonstrable knowledge of TCP/IP networking, routing and firewalls
  • Experience and interest in working in a highly-collaborative setting - sharing best practices, lessons learned and assisting where gaps exist
  • Interest in developing skills and tools that can be leveraged across the company
  • Ability to manage multiple, high-priority demands from separate sources at high quality with zero loss
  • Ability to communicate with both technical and non-technical personnel, without ego
  • Enthusiasm for working one on one with customers in an onsite or remote setting
  • Unbending commitment to operational security and ethics
  • Hard working, professional, and most importantly, genuine


  • Experience with systems management tools like Puppet, CFEngine, Chef, SpaceWalk or Satellite
  • Experience with monitoring systems such as Nagios or Zenoss
  • Experience with common developer and code management tools like git, Stash, Jenkins and Eclipse
  • Experience with virtualization platforms such as VMware ESX or RHEV
  • Experience with cloud-based hosting platforms like AWS or Rackspace/OpenStack
  • Deep knowledge of TCP/IP networking, routing and firewalls
  • Security clearance or the ability to obtain one

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Palantir is an Equal Employment Opportunity and Affirmative Action Employer. Employment here is based solely upon one's individual merit and qualifications directly related to professional competence. We do not discriminate on the basis of sex, race, color, national origin, ancestry, citizenship, pregnancy status, religion, age, physical or mental disability, medical condition, sexual orientation or veteran, marital status or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.