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Site Reliability Operations Analyst

Los Angeles, CA

Site Reliability Operations Analysts are the organizational backbone of a Palantir deployment. We are the logistical dynamos who make sure that everything is in place at customer deployments so our engineers can do what they do best: solving the world's hardest problems. When things go wrong, we are the first-responders to the situation. We're always pushing ourselves to take on tasks outside our wheelhouse, whether it's learning new technical skills or navigating the procedural guidelines of many different clients. We field customer questions even if they're not within our expertise, and escalate the issue only after we've tried to solve it ourselves; this mentality applies to every aspect of our job. We strive for flawless execution in everything we do. Being genuine is the most important quality that unites us - our experience is disparate, but none of us have egos and we're all willing to put the team and the mission above ourselves eleven times out of ten.

Responsibilities
  • Help develop Palantir deployments by constantly anticipating and exceeding employee and customer needs
  • Be a primary liaison for clients, including learning and adhering to customer processes and protocols
  • Provide first-level support for Palantir software
  • Manage accounts and assets at our deployment
  • Support multiple deployments simultaneously or a single deployment intensively
Requirements
  • Excellent customer service: relationship development skills and instant professionalism
  • Proven record of accurate and consistent record keeping
  • Strong analytical and problem solving skills
  • Unbending commitment to operational security and ethics
  • Enthusiasm for traveling at least 25% and up to 75% of the time, with potential relocations
  • Hard working, professional, and most importantly, genuine
  • Ability to adapt to new challenges and responsibilities
  • Ability to perform at a high level in high pressure situations
Preferred
  • 1+ years in customer-focused IT support, or equivalent experience
  • Knowledge of UNIX and Windows administration
  • Familiarity with wide range of shell scripting/web technologies such as PHP or Rails
  • Basic knowledge of such database systems as Oracle, Cassandra, or PostgreSQL
  • High level of hackery with MS Excel
  • Project management skills or PMP Certification
  • Security clearance or the ability to obtain one


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At a glance
Los Angeles, CA

Los Angeles, meet Palantir. We're bringing our Silicon Valley style and analytical expertise to Los Angeles as we expand through Southern California. Our LA colleagues have access to all the diversity and excitement the City of Angels is known for, while remaining a part of Palantir’s laid-back and autonomous culture.
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Business Development
Mission Operations

As part of Palantir's Mission Operations, we leave our egos at the door to provide lightning-fast, organized and effective support where the business needs it most. Our team consists of both technical and non-technical individuals sharing a common commitment to hard work, attention to detail, and impeccable customer service while providing behind-the-scenes execution at the highest level.
Don't ask about the average day, because we cover too much ground for that kind of explanation. We can get a complex hardware stack from concept to on the ground - anywhere in the world in less time than most spend figuring out how customs works. We can act as end-to-end travel agents for hundreds of people, while also making sure they have the gear they need for that important client meeting or tradeshow. We build internal tools, plan large company events, and design processes to reduce inefficiency wherever we see it.
Some say we’re Palantir's logistical special forces unit. We say we're just doing our jobs.
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Palantir is an Equal Employment Opportunity and Affirmative Action Employer. Employment here is based solely upon one's individual merit and qualifications directly related to professional competence. We do not discriminate on the basis of sex, race, color, national origin, ancestry, citizenship, pregnancy status, religion, age, physical or mental disability, medical condition, sexual orientation or veteran, marital status or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.