The Workflow Application is a full-featured case management system implemented directly within the Palantir environment. Built for law enforcement agencies, the workflow application has a highly customizable interface that allows you to create “tickets” for tracking and assigning cases, gathering information, tips, and research into easily accessible case-folders, and sharing data with other case management systems via customized importers and exporters. Cases created with the workflow application are treated as full-fledged Palantir objects, and are stored, searched, and indexed like other Palantir data.
You can customize the case creation form using a simple XML configuration file, which allows you to specify what information should be included with each case. Cases may include narrative descriptions, attachments, and links to other entities in Palantir as well.
In addition to the XML-extensible form, the case manager can be extended with its own helpers in Java, giving it almost limitless potential.