Unlike traditional case management applications, Palantir offers integrated and adaptive investigative capabilities to a wide spectrum of organizations. Users build out an isolated tip or lead by searching for related entities and events across all enterprise data using the fully integrated Simple Web Search application, which interfaces directly with the Palantir Gotham data repository and analytic platform to surface connections.
A case frequently involves multiple contributors who perform a variety of functions, from assignment to adding information to approving progress. Palantir Case Management allows organizations to define user roles and responsibilities and to determine the sequence of steps required to execute tasks based on pre-existing workflows developed for similar organizations or designed from scratch. For example:
- Escalation: A Level 1 cybersecurity analyst receives an alert that an attacker has breached the network. The analyst escalates the alert to a Level 2 analyst, who triages it to develop a remediation before the attacker can access sensitive information assets.
- Review and Publish: A research analyst writes an unstructured report and submits to their supervisor for review. The supervisor edits the report and returns it to
the analyst with comments. The analyst revises the report and resubmits it to the supervisor, who approves it.
Users can see and contribute to their peers’ work to enhance collaboration and transparency. Palantir’s security model protects data at a granular level, ensuring that users see only the information they are authorized to see. Supervisors can view, add to, and set access permissions for cases under their purview. With unified access to both investigations and case status, supervisors can assign tasks rapidly and effectively based on informed knowledge of their teams’ workloads. Palantir’s dashboards for statistics and metrics provide high-level stakeholders with real-time insight into their organization’s performance. Palantir Case Management condenses workflows and improves transparency to deliver value at every level of an organization.