Walkthrough metrics

Metrics for a given walkthrough are available in a dedicated metrics tab. This tab is accessible only to the owners of the walkthrough resource.

Aggregated metrics related to the walkthrough are always available and will be displayed on this tab.

Granular metrics

To view specific, granular metrics at the individual user level, choose to Enable user metric collection on the Metrics page. Granular metrics are particularly useful if the walkthrough is used for governance purposes, such as requiring users to complete a walkthrough before accessing a module. Because individual-level collection can create sensitive usage data, confirm that the collection is necessary for the stated purpose and restrict access before enabling it. Review privacy and civil liberties in practice and consult your organization's privacy team to determine applicable requirements.

Once enabled, you will be able to view and track the progress of individual users for a given walkthrough to ensure completion.

Users starting a walkthrough will see a confirmation dialog to acknowledge that their metrics will be visible to others.

You can customize the content of this confirmation dialog by configuring a checkpoint for the walkthrough.